Updated: June 15, 2022
Trailblazer Insurance Technology Inc. (“Trailblazer,” “we,” “our,” or “us”) respects your privacy and is committed to protecting it through our compliance with this Privacy Policy. This Privacy Policy describes (1) the types of personal information we may collect from you or that you may provide when you visit our website located at www.trailblazertech.com (our “Website”), and (2) our practices for collecting, using, protecting and disclosing that information. This Privacy Policy also describes how we collect and use data in connection with our software-as-a-service offering and related professional services that we provide pursuant to written agreements with our customers (herein referred to as the “Services”).
We may occasionally update this Privacy Policy. When we do, we will also revise the “Updated” date at the top of this Privacy Policy. If we make material changes to this Privacy Policy, we will notify you by prominently posting a notice of such changes. We encourage you to periodically review this Privacy Policy to stay informed about how we are helping to protect the personal information we collect. Your continued use of our Website or Services constitutes your agreement to this Privacy Policy and any updates.
Personal information collected from you on our Website will be used to carry out the actions you have requested or authorized. Additionally, we may use your personal information to provide you with information about our Services.
Our Website may collect certain information about your visit, such as the name of your Internet service provider and the Internet Protocol (IP) address through which you access the Internet; the browser you are using; the date and time you access our Website; the pages that you access while at our Website and the Internet address of the Website from which you linked directly to our Website. This information is used to help improve our Website, analyze trends, and administer our Website.
From time to time, we may engage Google Analytics or other third-party providers of marketing services to assist us with the purposes set forth above. We maintain contracts with each of these third parties restricting their access, use and disclosure of personal data. For more information on how Google Analytics collects and processes data, please visit “How Google uses information from sites or apps that use our services” linked here. We otherwise do not disclose personal information collected from our Website to non-agent third parties without authorization from the individual that submitted such information to us.
We provide the opportunity for individuals to “opt-out” of having their personal information (as collected from our Website) used for the purposes set forth above, and we provide the right to be “forgotten” (i.e., we will remove all of your personal information from our records). If you do not wish your personal information (as collected from our Website) to be stored on our systems, or provided to third parties, we will remove your information from these systems. Simply email info@trailblazertech.com with the details of your request and we will respond promptly.
As part of our Services, we provide a web-based software as a service to our customers (primarily insurance organizations) and their designated third-party users (collectively, our “Users”) that tracks information related to insurance. In providing the Services to our Users, we store and process data that our Users submit to us or instruct us to process. We use such information in order to provide the Services to our Users pursuant to the terms of the written agreement between us and our customer, and we do not use this information for any other purpose.
While our Users decide what data to submit, it typically includes insurance-related information such as claims, incidents, and policies, as well as related supporting documentation and analysis. This information may include personally identifiable information. When we provide our Services to our Users, in some instances we process personal information about third parties that is provided by our Users.
We use a limited number of third-party service providers to assist us in providing our Services to our Users. These service providers fall into one of the following categories:
These third parties may access, process, or store personal data in the course of providing their services. We will only provide personal information to these third parties for the purpose of providing our Services to our Users. We maintain contracts with each of these third parties restricting their access, use and disclosure of personal data. Our customers and Users generally will not have the opportunity to opt out of having their personal information shared with these third-party service providers for these purposes while receiving our Services. We otherwise do not disclose personal information to non-agent third parties except as may be contemplated by a written agreement with our customer or otherwise as directed by our Users.
In certain situations, we may be required to disclose personal data in response to lawful requests by public authorities, including to meet national security or law enforcement requirements.
We reserve the right to disclose personal information as required by law and when we believe that disclosure is necessary to protect our legal rights and/or to comply with a judicial proceeding, court order, or legal process.
We acknowledge the right of individuals to access their personal data as collected through our Website. Individuals wishing to review, edit, supplement or delete their personal data as collected through our Website may do so by contacting us at info@trailblazertech.com, and we will promptly respond to any such request.
Individuals wishing to review, edit, supplement or delete their personal data as provided to us by our Users for use with our Services should contact the applicable User that provided this data to us. Alternatively, such an individual can contact us at info@trailblazertech.com and we will work with our User to respond to the request. However, note that we are contractually bound to our customers to maintain the confidentiality and integrity of the personal information that we store as part of our Services, and any such request from an individual that is not our customer would need to be approved by our customer except as otherwise required by law.
We take great care in implementing, enforcing and maintaining the security of our Website and Users’ information. Trailblazer implements, enforces and maintains security policies to prevent the unauthorized or accidental access to or destruction, loss, modification, use or disclosure of Personal Information and to monitor compliance of such policies on an ongoing basis. All information is stored with logical separation from information of other Customers. However, we do not guarantee that unauthorized access will never occur.
We use a combination of processes, technology and physical security controls to help protect Personal Information from unauthorized access, use, or disclosure. Each server is protected by a firewall, exposing it only to the minimum ports necessary. However, no security controls are 100% effective, and we cannot completely ensure or warrant the security of your Personal Information.
Subject to applicable law, Trailblazer will act in accordance with its policies to promptly notify you in the event that any of your Personal Information is lost, stolen, or where there has been any unauthorized access to it.
Trailblazer may use third party vendors and hosting partners to provide the necessary hardware, software, networking, storage, and related technology required to operate the Website. We seek to obtain confidentiality agreements that are consistent with this Privacy Policy and that limit others’ use or disclosure of your Personal Information and Personal Information.
Because we value your privacy, we have taken the necessary precautions to be in compliance with the California Online Privacy Protection Act and the California Consumer Privacy Act. We therefore will not distribute your Personal Information to outside parties without your consent.
To the extent that our processing of personal data as part of the Services is subject to the EU or UK General Data Protection Regulation (GDPR), we will work with our customers to ensure that an adequate transfer mechanism exists for any such cross-border transfers of such data to the extent required by applicable law.
Individuals located in certain countries have certain statutory rights in relation to their personal data. Subject to any exemptions provided by law, you may have the right to request access to information, as well as to seek to update, delete or correct this information. If you are a Trailblazer client, you can usually do this using the settings and tools provided in your account. If you cannot use the settings and tools, please contact us (at the contact information set forth below) for assistance.
To the extent that our processing of your personal data is subject to the GDPR, we only collect, use, and process personal data where we have lawful grounds to do so, which may include, without limitation: (i) in order to provide the requested Services, (ii) in connection with our legitimate interests, (iii) in connection with our fulfillment of legal obligations, or (iv) as otherwise consented to by you. For the avoidance of doubt, we may process personal data for direct marketing purposes as set forth above and you have a right to object to our use of your personal data for this purpose at any time.
Trailblazer will retain your Personal Information for only as long as necessary to achieve the purpose for which it is processed. How long we need your Personal Information depends on what we are using it for, as set out in this Privacy Policy. For example, we may need to use it to answer your queries about a product or service and as a result may keep Personal Information while you are still using our product or services.
From time to time, we may send you information about our Services that may be of interest to you. At such a time, you will be given an opportunity to opt out of future communications.
We may use technology, such as Google Analytics, to track the patterns of behavior of visitors to our Website. This can include using a “cookie,” a text file sent by a web server to a web browser and stored by the browser for record-keeping purposes. As a result, it is possible to speed up your future activities on our Website and allow us to provide you with a personalized browsing experience.
You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. This may prevent you from taking full advantage of the features of our Website.
Our Website does not process or respond to web browsers’ “do not track” signals or other similar transmissions that indicate a request to disable online tracking of users who visit our Website.
Our Website and our Services may provide links to unaffiliated third-party websites. As we do not control these websites, we encourage you to review the policies of these third-party sites.
Our Website is directed to people who are at least 16 years old. By using the Website, you represent and warrant that you are at least 16 years old, or have the permission of your parent or guardian, and otherwise have the right, authority and capacity to agree to and accept this Privacy Policy.
If you have any questions regarding this Privacy Policy, please contact us at info@trailblazertech.com. If you believe that we have not adhered to this Privacy Policy, please contact us at info@trailblazertech.com, and we will attempt to promptly determine and remedy the problem.
